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CUSTOMER EXPERIENCE SERVICES THAT MAKE CUSTOMERS HAPPY AND DRIVE MEASURABLE OUTCOMES AT SCALE

CUSTOMER GROWTH

Inbound and Outbound Sales
Lead Generation
Up-sell and Cross-Sell
Customer Retention
Billing and Collections

CUSTOMER SERVICE

Customer Care
Technical Support
Surveys and Mystery Shoppers
Back Office Support
Appointment Setting
Patient Scheduling

ENABLING PLATFORMS

Voice
Email
Chat
Work at Home Solutions

Tailored AI Solutions
For your specific needs
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Taking Customer Experience
to the Next Level
Whether you want to improve your business workflows, enhance agent empowerment, automate your back-office operations or boost customer experience, OCC has your needs covered! Using our years of industry knowledge and experience, we tailor our artificial intelligence solutions to your company’s specific needs.

We transform customer interactions by providing cutting-edge capabilities such as automated assistance and solutions that can seamlessly automate repetitive tasks that are taking up unnecessary agent time. Our AI solutions allow agents to focus on higher value work, all while improving customer satisfaction and reducing costs.
Benefits of AI Solutions
No matter what industry you’re in, our AI solutions and services are purpose-built to make an impact on what matters most.
Solve Business Challenges
Artificial Intelligence solutions are more than just state-of-the-art applications or simulations – we make sure that our solutions actually solve and address your business issues and challenges. Our AI can automate complex customer service processes such as:
Long Wait Times
Secure Self-Service
High Demand
Limited Hours of Operation
Cost Reduction
Increase Efficiency and Improve Customers & Employees Experience
With AI solutions we can create a more personalized customer experience while reducing effort, as virtual agents can successfully resolve inbound calls and address customers’ requests without human intervention.
Quality Assurance on All Interactions and Channels
AI is the backbone of One Contact Center’s quality management. We can monitor 100% of interactions on all channels, allowing us to gain insight into our agents’ performances and customer satisfaction. This helps us provide quality customer experience and excellent performance in call center metrics.
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Put Our AI Expertise to Work for Your Business Today!
Contact OCC today and let us help you gain the benefits of automation and enhanced agent empowerment through the power of advanced artificial intelligence and technologies coupled with the power of the human touch. OCC continues to update our platform with new technology, giving our clients access to the latest advances in AI.