This privacy statement is effective as of November 6, 2024, and will be updated regularly to reflect any changes in how we manage your personal data or any updates to applicable laws.
Unless otherwise specified, this privacy statement applies to all of One Contact Center's publicly accessible applications, services, websites, and other data processing activities where One Contact Center acts as the data controller (or a similar role under local regulations).
In the sections below, we outline One Contact Center's approach to protecting your personal data, with further details on the following:
- How personal data is used when you visit One Contact Center’s website
- How we use cookies and other tracking technologies
- How we handle personal data during visits to our offices
- How we use personal data for marketing activities
One Contact Center highly values your privacy rights and is committed to safeguarding your personal data. We want you to feel confident that your information is well-protected when you engage with One Contact Center.
One Contact Center protects your personal data in line with applicable laws and our data privacy policies. We also implement appropriate technical and organizational measures to protect your data from unauthorized or unlawful processing, as well as from accidental loss, alteration, unauthorized access, disclosure, or destruction.
In the following sections, you will find more details on how One Contact Center manages your personal data:
- What types of personal data do we collect, and how do we process it?
- For what purposes and on what legal grounds do we use your personal data?
- Will your personal data be shared with third parties?
- How is sensitive data handled?
- How do we ensure data security?
- Where is your personal data processed?
- How long will we retain your personal data?
- What rights do you have regarding the processing of your personal data?
What categories of personal data do we collect, and how do we handle it?
One Contact Center collects personal data from various groups, including employees, potential employees, clients and their current, former, or prospective employees and directors, suppliers, business contacts, shareholders, and website users. If we collect data not specified in this privacy statement, we will provide individuals with appropriate notice (as required by law) about the additional data collected and its intended use.
The personal data we collect includes categories detailed in sections such as “How do we use personal data when you visit One Contact Center’s website?”, “How do we use cookies and other tracking technologies?”, “How do we use personal data when you visit our offices?” and “How do we use personal data for marketing purposes?”. Additional categories of personal data may also be outlined in this privacy statement or other notices provided to you.
A chart below outlines the categories of personal data we collect:
| Category of Personal Information | Types of Personal Information Captured by Category |
|---|---|
| Personal information, contact information, and unique identifiers. | This includes your name, pronouns, various identifiers, and contact information (such as email, phone number, and physical address). In certain cases, when relevant for specific purposes, it may also include details like gender, date of birth, age, and place of birth. |
| Commercial Information | This includes records of the products and services you have acquired from One Contact Center. It also encompasses correspondence between you and One Contact Center sent to a dedicated mailbox or through other electronic communication methods (including AI-supported channels that generate content to assist our staff during interactions with you) for the purposes of managing accounts receivable and conducting commercial follow-ups. |
| Marketing and Research Information |
1. Identifiers – This category includes online identifiers such as IP addresses, social media handles, and email addresses or mobile numbers used for direct marketing, as well as names and physical addresses. 2. Demographic Data – Information such as income, family status, age range, gender, interests, pet ownership, home ownership, health status, and current service providers. 3. Browsing and Web History – Data related to your web activity and preferences expressed through your selection, viewing, or purchasing of goods, services, and content, along with information about your mobile device, including device type, identification number, and operating system. 4. Social Media Content – Any blogs, posts, or online mentions related to an individual. 5. Analytics and Profiles – Profiles created based on data collected from individuals. 6. Voice-Enabled Services – Speech-to-text capabilities for search requests, without recording or storing data on the mobile device. |
| Sensitive Data and Biometric Information | One Contact Center may collect certain types of sensitive information when permitted by local law or with your consent. This includes health-related data (such as disability status, access needs, and dietary restrictions or allergies related to events we organize or sponsor) as well as biometric information, such as fingerprint authentication if you choose to use that option. |
| Audiovisual Materials, Including Transcriptions | This includes photographs and images/footage captured by CCTV or other audio and video security systems, as well as recordings made during marketing events, public filming sessions, or workshops (both virtual and live). It also encompasses voice search functionalities that allow for voice command features in mobile applications, along with audio and video recordings and transcriptions from meetings. |
| Position and Employment-Related Information | This includes professional details such as your current job title, description of your position, employer, location, and contacts at One Contact Center. |
| System and Application Access Data and Internet Activity Information | When granted access to One Contact Center’s systems, we may collect necessary information for accessing these systems and applications, such as System ID, LAN ID, email account, instant messaging account, mainframe ID, system passwords, and data related to your internet and electronic network activity, including access logs, activity logs, and electronic content generated using One Contact Center’s systems. |
| Cookies and Geolocation Data | As detailed below, we may collect geolocation data under certain circumstances. Please refer to our Cookies policy for more information regarding our use of cookies. |
| One Contact Center Alumni Information |
This includes information you provide when registering as an alumnus/alumna of One Contact Center or when updating your profile, such as your name and email address. If you were previously registered on another One Contact Center alumni website, additional data you supplied may be automatically integrated into your profile on the Alumni Site. Furthermore, your user profile allows you to share a variety of additional information, including postal address, current occupation, industry, education, and personal and business interests. Correspondence Related to the Alumni Site User-Generated Data on the Alumni Site Survey Responses Compensation and Payroll Information Employment History Year of Birth Existing Personal Information |
Additionally, for recruitment and employment purposes, as well as to offer assessment and HR consultancy services to our clients, One Contact Center may process the personal information detailed in the table below.
| Additional Personal Details, Contact Information, and Demographics | In addition to the personal details mentioned above, One Contact Center may collect additional information for recruitment and employment purposes, including national identification numbers, social security numbers, insurance details, marital or civil partnership status, information about domestic partners and dependents, emergency contact details, and military history. We may also gather professional and personal calendar availability for scheduling meetings and communications. |
| Educational and Employment Information | One Contact Center may collect information regarding your educational background, along with professional and employment history. |
| Sensitive Data for Recruitment and HR Consultancy Services | One Contact Center may collect specific sensitive information as permitted by local laws or with your consent. This includes health and medical information (such as disability status), trade union membership, religion, race or ethnicity, minority status, and information about criminal convictions or offenses. We collect this data for various purposes, including accommodating disabilities or illnesses (in accordance with legal regulations on timing and other applicable limitations) and providing benefits. Additionally, we gather background checks and diversity-related information (such as race or ethnicity) to fulfill legal obligations and adhere to our internal diversity and anti-discrimination policies. |
| Documentation Required Under Immigration Laws | We may collect information related to your citizenship, passport details, and residency or work permits (in both physical and electronic formats). |
| Financial Information for Payroll and Benefits | Your banking and relevant financial information will be collected for payroll and benefits processing. |
| Talent Management Information | We will gather information necessary for conducting background checks, as well as details regarding performance decisions and outcomes, performance feedback, warnings, training programs, and performance and development reviews. This may include information you provide when seeking or providing feedback, setting priorities, and updating your input in relevant tools. We may also collect information related to your driver's license and vehicle ownership, as well as data used to create biographies. |
| Requested Recruitment Information | We will request information necessary for the recruitment process, in accordance with applicable laws. |
| Recruitment Information You Submit | This includes any information you provide in résumés, CVs, cover letters, writing samples, or other written materials (including photographs). |
| Information Generated During Recruitment or Assessments | We may generate information based on interviews and interactions with recruiters, as well as basic internet searches, where permitted by law. |
| Recruitment Information from Third Parties | We may receive information about you from third-party placement firms, recruiters, job search websites, and clients, where applicable. |
| Audiovisual Materials | This includes photographs, images, audio, and video footage recorded on CCTV or other systems when you visit our office, as well as during recruitment events or virtual interviews, including recordings from workshops or similar events. |
| Recommendations | We may collect recommendation-related information provided on your behalf by others. |
| Immigration Documentation | We will gather documentation and related information required under immigration laws |
| Employment History and Background Checks | Information regarding your previous employment, education, and, where applicable and permissible under law, credit history and criminal records may be collected during background screenings |
| Diversity-Related Information | We may collect information about race, ethnicity, religion, disability, gender identity, and sexual orientation for government reporting purposes, where required by law. This information helps us understand the diversity characteristics of our candidate pool and workforce, as well as to perform analytics, subject to legal limitations and consent as applicable. |
| Assessment Information | Information generated from your participation in psychological, technical, or behavioral assessments will be collected. You will receive detailed information about the nature of these assessments prior to your participation. |
Except for information required by law or by One Contact Center policies (including the management of an employment relationship), providing any personal data to us is entirely voluntary. Therefore, you will not face any negative consequences if you choose not to share your personal data. However, please be aware that failing to provide certain information may prevent us from fulfilling some or all of the purposes outlined in this privacy statement, and you may not be able to access certain tools and systems that require such data.
If you provide us with personal data about another individual (such as a potential employee or referral), you are responsible for ensuring that the individual is informed about this privacy statement and has consented to share their information with One Contact Center.
The personal data we collect may come directly from you (for instance, when you sign up for a newsletter or register to comment on a forum) or indirectly from third parties (such as through our website’s technology). These third parties include our affiliates, public authorities, public websites and social media, suppliers, clients, and vendors. Again, your decision to provide any personal data is voluntary, and not providing certain information may limit our ability to fulfill the purposes described in this privacy statement.
**For what purposes and on what legal basis do we use your personal data?**
One Contact Center utilizes your personal data solely for specified purposes. Please refer to the table below for (i) a list of purposes for which we use your personal data and (ii) an overview of the legal basis for each purpose.
| Purpose | Legal Basis |
|---|---|
| Managing our contractual and/or employment relationship with you. | Necessary for the performance of a contract to which you are a party. |
| Recruitment. | Justified on the basis of our legitimate interests for ensuring that we recruit the appropriate employees. |
| Facilitating communication with you, which may include AI-powered support capabilities (including facilitating meetings, meeting recaps, email suggested content, communication in case of emergencies, and to provide you with requested information). | Justified on the basis of our legitimate interests for ensuring proper communication and emergency handling within the organization. |
| Operating and managing our business operations including or being part of the provision of our services to our clients and their employees/contractors and their customers, for example in collecting their data as part of surveys/assessments/psychometrics, data analytics, Marketing research or other purposes. | Justified on the basis of our legitimate interests for ensuring the proper functioning of our business operations. |
| Complying with legal requirements. | Necessary for the compliance with a legal obligation to which we are subject. |
| Monitoring your use of our systems (including monitoring the use of our website and any apps and tools you use). | Justified on the basis of our legitimate interests of avoiding non-compliance and protecting our reputation. |
| Social listening (Identifying and assessing what is being said about One Contact Center and our clients on social media (only publicly accessible content) to understand sentiment, intent, mood and market trends and our stakeholders’ needs and thereby improving our services. We do this through key-word searches and our goal is to gain insights in conversation trends over a specified period and not to identify an individual. To achieve this, we analyze and monitor conversation streams and monitor publicly available opinions, statements or other interactions on social media channels.) | Justified on the basis of our legitimate interest of protecting our assets and our brand on social media |
| Improving the security and functioning of our website, networks and information. | Justified on the basis of our legitimate interests for ensuring that you receive an excellent user experience and our networks and information are secure. |
| Undertaking data analytics, i.e. applying analytics to business operations and data to describe, predict and improve business performance within One Contact Center and/or to provide a better user experience, including the use of AI (e.g., machine learning). This includes marketing analytics and analytics related to the organization of events/meetings. (more details on how we run analytics on our website can be found in our cookies policy) | Justified on the basis of our legitimate interests for ensuring the proper functioning of our business operations. |
| Marketing our products and services to you (unless you objected against such processing, as further described in the section “How do we use personal data for marketing purposes?” below). | Justified on the basis of our legitimate interests for ensuring that we can conduct and increase our business. |
| Audio, video and transcription captured during live/recorded events and meetings (including virtual events/webinars) to inform interested stakeholders about the content of such events/meetings (including online publication of recordings for marketing purposes). | Based on your informed consent obtained prior to the event. |
| Specific Recruitment/Employment Purposes | Legal Basis |
| Assess your suitability for employment for the role for which you are applying, as well as future roles that may become available. | Justified on the basis of One Contact Center’s legitimate interests of ensuring that it recruits the appropriate employees. |
| Manage your application. | Justified on the basis of One Contact Center’s legitimate interests of ensuring that it recruits the appropriate employees. |
| Facilitate communication with you. | Justified on the basis of One Contact Center’s legitimate interests of ensuring proper communication within the organization and with you. |
| Perform administrative functions (e.g. reimburse you for interview-related expenses). | Justified on the basis of One Contact Center’s legitimate interests of ensuring that it recruits the appropriate employees. |
| Perform data analytics, including analysis of our applicant pool in order to better understand who is applying to positions at One Contact Center and how to attract and keep top talent. | Justified on the basis of One Contact Center’s legitimate interests of ensuring that it continually improves its recruitment processes. |
| In some cases, record your online interview for review by additional recruiters and hiring managers. | Justified on the basis of One Contact Center’s legitimate interests of ensuring that it recruits the appropriate employees. |
| If you register on our Careers website, we will enter you into a database to receive future mailings about One Contact Center positions and events. You may also receive personalized job recommendations while browsing our Careers website. | Justified on the basis of One Contact Center’s legitimate interests of ensuring that it recruits the appropriate employees. |
| Transfer your contact information, education data, employment data, application information and the CV, all as supplied by you in our recruitment system, to a site that we maintain to notify you about new positions that may be of interest to you. | Justified on the basis of One Contact Center’s legitimate interests of ensuring that it recruits the appropriate employees. |
| Administration of employee benefits | Justified on the basis of One Contact Center’s legitimate interests of ensuring that our employees receive the applicable benefits. |
| Perform any legally-required reporting and respond to legal process. | Compliance with a legal obligation. |
| Specific alumni information related purposes | Legal Basis |
| To enable alumni to search for and locate you via the directory if you are registered as an One Contact Center alumnus/alumna. | Justified on the basis of our legitimate interests of offering users the possibility to use the Alumni Site to contact other alumni. |
| Provide users of the Alumni Site with a customized experience on the Alumni Site, including personalization services such as News and Events and interactive communications. | Justified on the basis of our legitimate interests of providing our users with a customized experience. |
| To research and analyze our alumni demographics, interests and behavior in an aggregated form. | Justified on the basis of our legitimate interests to better understand and serve our users and improve the Alumni Site and its offerings. |
| To contact alumni periodically with communications about events, publications or employment opportunities with One Contact Center, which we feel might interest you, unless you ask not to be contacted. You will have an opportunity to opt out of receiving further messages. | Justified on the basis of our legitimate interest for ensuring proper communication with, and sending marketing to, our alumni. |
| To share alumni information with other internal One Contact Center systems, specifically our internal sales tool (salesforce.com), to contact you with industry relevant information. | Justified on the basis of our legitimate interest for ensuring proper communication with, and sending marketing to, our alumni. |
Where the table indicates that we rely on our legitimate interests for a specific purpose, we believe that these interests are not outweighed by your own interests, rights, or freedoms. This conclusion is based on several factors: (i) the transparency we maintain regarding processing activities, (ii) our commitment to privacy by design, (iii) our regular privacy assessments, and (iv) the rights you possess concerning these processing activities. If you would like more information about our balancing test approach, please reach out to One Contact Center’s Data Privacy Officer.
We will process your personal information for the purposes outlined above based on your prior consent, where such consent is required by applicable laws.
If you are prompted to click on or check “I accept,” “I agree,” or similar buttons/checkboxes in relation to a privacy statement, your action will be interpreted as granting your consent to process your personal information, but only where such consent is mandated by law.
We will not utilize your personal information for purposes that conflict with those for which you have been informed, unless such use is required or permitted by law, or it is essential for your vital interests (such as in a medical emergency).
**Will we share your personal data with third parties?**
We may share personal data with our service providers, professional advisors, public and governmental authorities, One Contact Center companies/affiliates, or third parties in connection with the operation of One Contact Center’s business, including any (potential) corporate or commercial transactions, as well as clients if the data has been processed to deliver client services. These third parties may be located in other countries. Before transferring your personal data, we will take the necessary measures to ensure adequate protection in accordance with relevant data privacy laws and One Contact Center’s internal policies. Additionally, One Contact Center may transfer your personal data to any of its global affiliates or partners to facilitate visits to our locations. For more information on the types of personal information we may share, please refer to the section titled "Which categories of personal data do we collect and how do we process such personal data?"
We may also share your information in connection with significant corporate transactions, such as the sale of a website, a merger, consolidation, asset sale, initial public offering, or in the rare event of a bankruptcy.
Unless otherwise notified, any transfer of your personal data from within the European Economic Area (EEA) to third parties outside the EEA will be based on an adequacy decision or governed by standard contractual clauses (which can be obtained through the contact information provided below). Any other transfers of your personal data outside the EEA will comply with appropriate international data transfer mechanisms and standards.
**What about sensitive data?**
We generally do not seek to collect sensitive data, as defined in the second paragraph below (also known as special categories within the EEA), through this site or by other means. In the limited cases where we do collect such data, we will comply with data privacy law requirements and/or request your consent.
The term "sensitive data" refers to various categories of personal data identified by data privacy laws that require special handling. This may include, in some circumstances, the need to obtain explicit consent from you. Categories of sensitive data include racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, physical or mental health information, biometric or genetic data, sexual orientation or life, and criminal convictions or offenses (including information regarding suspected criminal activities).
**What about data security?**
We implement organizational, physical, and technical security measures for all personal data we hold. Our protocols, controls, policies, procedures, and guidance are designed to maintain these security arrangements, taking into account the risks associated with different categories of personal data and our processing activities.
We adopt leading security measures to safeguard your personal data, including (but not limited to):
- **ISO27001 Certification:** We hold an ISO27001 certification, which demonstrates our adherence to the highest information security standards. This certification, awarded by the British Standards Institution (BSI), is an international standard defining the requirements for an Information Security Management System (ISMS) and confirms that One Contact Center's processes and security controls effectively protect our clients' and our own information.
- **Global Client Data Protection (CDP) Program:** We have a comprehensive CDP program that governs the stewardship of client information and systems entrusted to us.
- **Regular Penetration Testing:** We conduct regular penetration testing with a third-party provider, consistently demonstrating the strength of our technical defenses.
**Where will your personal data be processed?**
As a global organization with offices and operations around the world, personal data we collect may be transferred to or accessed internationally within One Contact Center’s global business and among its entities and affiliates.
Any transfers within One Contact Center’s global operations are conducted in accordance with applicable data privacy laws and our Binding Corporate Rules (BCR).
Our BCR reflect the standards outlined in European data privacy laws, including the General Data Protection Regulation (GDPR). By having our BCR, all our group entities that have signed on to these rules must comply with the same internal policies. This ensures that your rights (see “Which rights do you have with respect to the processing of your personal data?”) remain consistent, regardless of where your data is processed within One Contact Center.
If you believe your data privacy rights have been violated, despite our commitment to protecting your personal data, we encourage you to reach out to One Contact Center first to seek a resolution for any complaints. You always have the right to file a complaint directly with the appropriate supervisory authority or to bring a claim against One Contact Center in a competent court—whether in the country where you reside, where you work, or where you believe the data privacy law has been breached.
To exercise any of your rights, please contact us.
If you wish to exercise your rights regarding data erasure, rectification, or access as a job applicant, you may also click here. For any other rights, please contact us directly.
In addition to the information provided above, the following sections describe how we use personal data when you visit One Contact Center's website:
**Which personal data do we collect?**
**Do we include (links to) third-party websites and programs?**
**How do we use personal data collected from our website?**
**Which personal data do we collect?**
One Contact Center collects personal data on its website in two primary ways: (1) directly (for example, when you provide personal data to sign up for a newsletter or register to comment on a forum) and (2) indirectly (for example, through our website's technology).
We may collect and process the following personal data:
- Personal data you provide by completing forms on our website, such as registering to use the site, subscribing to services, newsletters, and alerts, registering for conferences, or requesting a white paper or more information. Pages collecting this data will inform you of the purpose and usage of your personal data. Providing this information is entirely optional.
- If you contact us, we may retain a record of that correspondence.
- We may ask you to complete surveys for research purposes, although participation is voluntary.
- Any postings, comments, or other content you upload or post on our website.
- Our website or mobile applications may collect information about your device, including (where available) your IP address, operating system, device type, device identification number, mobile operating system, and browser type, for system administration, traffic filtering, domain look-up, and statistical reporting.
- Details about your visits to our website, including pages viewed, resources accessed or downloaded, traffic data, location data, web logs, and other communication data. Please refer to the Cookies section below for further details.
**Do we include (links to) third-party websites and programs?**
Our website may contain:
- Links to and from the sites of our partner networks, advertisers, and affiliates.
- Third-party programs (such as widgets and apps). In such cases, please note that these third parties may process the personal data collected through these programs for their own purposes.
We are not responsible for the content or practices of third-party sites or programs. We encourage you to review the terms of use and privacy policies of any third-party sites or programs before providing any personal information.
**How do we use personal data collected from our website?**
We use personal data for the purposes outlined in the section “For which purposes and on which legal basis do we use your personal data?” above, as well as to fulfill requests for information, process online job applications, and for other purposes disclosed to you at the point of collection. For example:
- Links to and from the sites of our partner networks, advertisers, and affiliates.
- Third-party programs (widgets and apps). In these cases, note that these third parties may process your personal data for their own purposes.
- We analyze your IP address and browser information to assess the effectiveness of our website, identify areas for improvement, and enhance user experience. Please see the Cookies section below for more information.
In addition to the information provided above, this section explains how we use cookies and other tracking technologies.
We analyze your IP address and browser information to understand what aspects of our website are most effective, identify opportunities for improvement, and ultimately determine how we can customize the website to provide a more positive and relevant user experience.
For more details, please refer to our Cookies Policy, which includes information about your options regarding advertising and social media cookies, as well as access to our cookie consent manager. By using our website, you consent to the placement of cookies and other similar technologies on your device, as described in our Cookies Policy.
When you visit our offices, we process your personal data in line with this privacy statement. Additionally, specific details regarding the use of visitor data and the potential use of CCTV at our offices are provided at the reception area.
In addition to the previously mentioned information, this section outlines how we utilize personal data for marketing purposes:
- **What are the sources of marketing data?**
- **Do we send targeted emails?**
- **Do we send push notifications?**
- **Do we maintain Customer Relationship Management (CRM) databases?**
- **Do we combine and analyze personal data?**
- **Do we share personal data with third parties?**
- **What are your rights regarding marketing communications?**
**What are the sources of marketing data?**
The majority of the personal data we collect for marketing purposes pertains to individual employees of our clients and other companies with whom we have established business relationships. We may also obtain contact information from public sources, including content available on social media platforms, to initiate contact with relevant individuals at client or partner companies.
**Do we send targeted emails?**
We send commercial emails to individuals at our client companies or others with whom we wish to develop or maintain a business relationship, in compliance with applicable marketing laws. Our targeted email messages typically contain web beacons, cookies, and similar technologies that enable us to track whether you open, read, or delete the message, as well as links you may click. When you click a link in a marketing email from One Contact Center, we also use a cookie to log the pages you view and the content you download from our websites, regardless of whether you are registered or logged in.
Targeted emails from One Contact Center may include additional data privacy information, as mandated by relevant laws.
You can manage your contact, content, and data preferences at any time through the One Contact Center Preference Center.
**Do we send push notifications?**
If you use our mobile applications, you may receive notifications regarding industry topics you have chosen to follow or information about live events. With your consent granted through app permissions/settings, we may send push notifications or alerts to your mobile device even when you are not logged in. You can manage your push notification preferences or disable these notifications at any time by adjusting the settings in the mobile app or on your device.
**Do we maintain Customer Relationship Management (CRM) databases?**
Like most organizations, One Contact Center employs customer relationship management (CRM) database technology to manage and track our marketing initiatives. Our CRM databases contain personal data of individuals from our client companies and others with whom we wish to establish or maintain relationships. This personal data includes relevant business information, such as contact details, publicly available information (e.g., board memberships, published articles, press releases, and your public posts on social media if relevant), your responses to targeted emails (including web activity after clicking links from our emails), website activity from registered users, and other business information gathered by One Contact Center professionals based on their interactions with you.
**Do we combine and analyze personal data?**
We may combine data from publicly available sources with information collected from our various email, website, and personal interactions with you. This includes data gathered across our websites, such as our careers and corporate sites, as well as information collected when you sign up, log in, or connect using your social media credentials (like LinkedIn and Xing). We analyze this data to better understand your experience with One Contact Center and to carry out the activities described throughout our privacy policy.
You can update your contact, content, and data preferences in the One Contact Center Preference Center at any time.
**Do we share personal data with third parties?**
In addition to the third parties mentioned in the section “Will we share your personal data with third parties?” above, we may also share your personal data with marketing agencies.
**What are your rights regarding marketing communications?**
You have the right to opt out of marketing communications by selecting specific options on the forms we use to collect your personal data or by utilizing the opt-out mechanisms provided in the emails we send. In such cases, we will retain only minimal personal data to ensure that we do not contact you again.
In addition to the information provided above, the following sections outline other specific uses of personal data by various One Contact Center affiliates.
Here, we detail how we process your personal data in connection with content creation and production activities.
**Content Creation and Production Activities**
Some One Contact Center entities specialize in content production. We may process your personal data for activities related to the creation, production, and distribution of television, film, marketing, advertising, and other related content.
**What personal data do we process in connection with production activities?**
The personal data we process for production purposes may include images and video footage of you, along with your location at the time of filming.
If you are a member of the public, we will make every effort to inform you about our filming locations and activities in advance, giving you the option to avoid the area where filming is taking place.
If you are a focus of our filming (such as a contributor, interviewee, extra, or actor rather than a general member of the public), we will also collect and process your name, contact information, and any details provided in pre-filming questionnaires and/or release forms, which may include next of kin information.
Additionally, we may collect and process special categories of data, such as health or disability information, as necessary to make appropriate accommodations for you during filming.
If you have any questions regarding the data privacy aspects of our production activities, please feel free to reach out to us.
Please contact us here if:
- You have a general inquiry about how One Contact Center protects your personal data.
- You wish to exercise your rights concerning your personal data (as outlined in the sections “Which rights do you have with respect to the processing of your personal data?” and “Your rights regarding marketing communications”).
- You would like a copy of the full version of our Binding Corporate Rules (BCR).
- You wish to lodge a complaint regarding One Contact Center’s use of your data.
You can also contact One Contact Center as the data controller of your personal data via our Data Privacy Officer. It is preferable to reach out electronically.