MAKING YOUR
CUSTOMERS HAPPY
IS OUR HOBBY
About Us
One Contact Center is a minority-owned Contact Center / BPO Company trusted by leading brands in providing Customer Service, Sales and Recruitment Process Outsourcing.
We differentiate ourselves in this space with our passion for people complimented with the latest innovation and technology in training, coaching and development to create breakthrough outcomes in Customer Experience.
With an average of 20% improvement in Customer Satisfaction, First Call Resolution, Sales and Average Handle Time, we improve brand loyalty and customer retention.
Client Testimonials
Robert Rugh Customer Service Manager
Over the past 3 years, OCC has been an important partner as we strive to offer greater value to our customers. OCC has been a valued partner which has grown right alongside iHerb.
Why Companies Trust One Contact Center
Award-Winning Technology and Innovations
We differentiate ourselves with Award-Winning Innovations in Training Simulations and Agent Performance Improvement Platform and Processes, documented to improve Voice of Customer, Sales, First Call Resolution and AHT by an average of 20% while reducing your overall costs.
StellaService “ELITE” Performance
OCC performs an at Elite service level, according to StellaService, and has been rated #1 in chat and email support as measured by this independent research firm based in New York City.
AT&T Solutions
OCC — Your Trusted AT&T Solution Provider