OCC COVID-19 Response and Initiatives: How We Support Our Employees, Clients and Communities
To the OCC family worldwide;
The spread of the coronavirus is affecting everyone.
We want our employees, partners and associates, and everyone in our communities to know we’re all in this together. Since the pandemic started raging across the world, we’ve transformed our operations, launched community relief efforts, and taken several measures to protect our employees and clients and strengthen our communities.
Our family of clients, partners, employees, and communities are counting on us to be there for them in these critical moments. And thanks to our people-first approach, we’re rising to the occasion and proudly doing everything we can to make a difference. Below are some of the highlights of our COVID-19 response.
OCC Community Support and Relief Efforts
This is an unprecedented time when community effort is needed to meet the immediate needs of our front liners as they care for patients. OCC has launched several actions and initiatives to help organizations and individuals so our communities can emerge stronger from this global crisis. Some of these efforts include, but not limited to;
PPE DONATIONS
We understand that personal protective equipment (PPE) and medical supplies are critically important to stop the spread of COVID-19 and protect our health care workforce. That is why donating PPE like masks to local hospitals is part of our response to support our hardworking frontline workers during COVID-19.
Healthcare workers at Holylife Hospital and Mission Medical Plaza were very happy to receive our boxes of masks. As a way of saying thank you for the care, they sent us pictures of their staff wearing these masks with a banner that reads “Thank You One Contact Center.”
BLOOD DRIVE: GIVING SOMETHING MORE POWERFUL THAN MONEY
The need for blood and platelets is constant. At this time, the number of blood donations has been dramatically reduced due to the implementation of social distancing, but this does not stop us to help the way we can through blood donation. We understand that donating blood is much needed since most of these organizations have had their activities and operations significantly disrupted or even totally halted, in some cases.
OCC employees voluntarily donated blood to the Red Cross as part of the company’s pandemic response and as their way to give back to the community. As part of our safe, socially distanced endeavor, our employees arrived at staggered times and followed safe protocols.
Safety Continues to be Our Number One Priority
One of our top concerns during this coronavirus pandemic is how to effectively protect our employees’ physical wellbeing along with providing even more support for our clients.
We’ve also launched a variety of policies and taken different measures in this regard. Some of these include actions such as;
● Mandating a work-from-home policy for our employees to effectively observe social distancing and eliminate risks to COVID-19 exposure.
● Providing considerable mental and emotional support for employees due to the added stress of these challenging periods.
● Refining our business operations for greater speed and efficiency to continue providing vital services and to better support our clients whose businesses and customers are also burdened by the impacts of the coronavirus pandemic.
One Contact Center is a People-first Agency
We are not looking to profit off the COVID crisis like many are currently doing.
Instead, we’re committing our human and financial resources to help support our employees and keep our communities going. Going forward, we’ll continue to implement additional measures to support our clients and help our employees and clients stay safe.
We’ll also continue to support frontline workers, vulnerable adults, and the entirety of our communities as we believe that we can always make a difference by helping our neighbors in this time of crisis.
Stay safe and take care!
From all of us at One Contact Center
OCC's COVID-19 RESPONSE: Staying Ahead During Pandemic
These coronavirus times are the most challenging times for businesses, employees, customers, and everyone across the board. The leadership of One Contact Center, however, gained a considerable edge by recognizing the disruptive potential of the pandemic early on. Somehow, we have managed to stay resilient in the face of this threat.
Over this period, we have ramped up our services and strategy and different areas of our daily operations to bolster our response. This has helped us kept our employees safe while ensuring continuous service delivery for our esteemed clients.
OCC’s Coronavirus Response
Before now, there have been constant efforts towards making OCC resilient and agile to withstand crises of different natures. We’ve however had to build on this early advantage to further strengthen our business and operations to avoid disruption in these most challenging times.
One key area is our adoption of telecommuting for most of our employees.
One Contact Center invested in cloud technology to advance our technology and operations by delivering hosted services over the internet. Furthermore, we’ve been able to do this in a way that does not sacrifice productivity or security, either. By reducing the number of employees who have to physically present themselves at the office, we’ve been able to key into the social distancing policy by reducing the potential for exposure in the first place.
We’ve also had instances whereby some employees face challenges that limit their movement making it somehow impossible to go home. For employees like this, we’ve invested in different ideas and things to make the workplace as homely as possible for them. Among other things, we’ve set up sleeping areas where employees can easily rest and relax whenever the need arises. We’ve also taken a few other steps and actions towards ensuring maximum mental and physical health for our employees, who in turn are helping our clients handle the increased customer service challenges of these highly challenging periods.
Staying Ahead During the Coronavirus
For a contact center, OCC managed to put together a plan that could very well serve as a model for other businesses within and outside the customer service industry. We did four standout things that defined our coronavirus response. These include;
1. Creating a plan that encompasses our goals and objectives in this regard, from how we want to protect our employees, to preventing and dealing with an outbreak at our workplace, among other things.
2. Establishing a work from home policy that has helped our workers remain operational while reducing the risks of exposure as applicable in packed and crowded offices.
3. Keeping managers and employees updated and involved in decision-making, line and actions, and everything related to our coronavirus response.
4. Committing more efforts towards keeping our workplace clean as a whistle to ensure that employees that still need to be present in their offices get to work in safe and healthy work environments.
The emergence of the coronavirus pandemic has caused more than a little disruption for businesses across different industries. One Contact Center operates in the customer service industry, which also faces threats of all types from the COVID-19 pandemic. But thanks to our business model and our culture of proactivity and resilience, we’ve managed to not just stay operational but also emerging from this better and stronger than ever.