Our Culture of Trust, Collaboration, Accountability and Transparency
delivers Happy Clients

Our Company

OCC is a leading provider of outsourced customer care and back-office solutions with over 1,700 workstation capacity operating on a 24/7/365 basis. Our corporate office is located in Van Nuys, CA and we have been in the same office space since we opened in 2000. As a growing provider in our industry with attractive price offers, our focus is on delivering quality and not volume. We have been benchmarked competitively against some of the biggest names in the industry and we consistently exceed their quality standards. Our clients are happy to share experiences, actual quality scores, and data comparisons between vendors which demonstrates our transparency and leadership.


Our Technology

We only use 100% cloud based services and VOIP phones from first rate and licensed providers. Our computer workstations are continually updated based on the needs of our clients. For redundancy, we have co-location servers at the Quinby building in Los Angeles, CA along with our servers in our Manila office. We have closed circuit cameras installed in strategic locations throughout the office and all employees use biometric security to enter our premises.


Our Building

We own 6 floors in our operations building with a total of 60,000 square feet of office space at the Antel Global Building, Ortigas, Manila, where our call center facility is located.