Our Culture of Trust, Collaboration, Accountability and Transparency
delivers Happy Clients

Our Company

OCC is a leading provider of outsourced customer care and back-office solutions with over 1,700 workstation capacity operating on a 24/7/365 basis. Our corporate office is located in Van Nuys, CA and we have been in the same office space since we opened in 2000. As a growing provider in our industry with attractive price offers, our focus is on delivering quality and not volume. We have been benchmarked competitively against some of the biggest names in the industry and we consistently exceed their quality standards. Our clients are happy to share experiences, actual quality scores, and data comparisons between vendors which demonstrates our transparency and leadership.


Our Technology

We use 100% cloud based applications to minimize point of failure in our operations. Our VOIP phones come from multiple first rate providers. Our computer workstations are continually updated based on the needs of our clients. For redundancy purposes, we have multiple cooling systems and a power generator that can run the office for days in case of power failure. In addition to our server room in Manila, we also have a co-location server at the One Wilshire Building in Los Angeles, CA. Closed circuit cameras are strategically installed throughout the office and all employees use biometric security to access our premises.


Our Building

We own 6 floors with a total of 60,000 square feet of office space at the Antel Global Building, Ortigas, Manila where our call center facility is located. We are at the heart of the business district in Ortigas where flooding does not occur. Additionally, there are abundant internet providers available and transportation around Manila is easy. Our location is a preferred working venue for many call center agents.