Call Center Services
Ensure that your customers can connect with an experienced agent with minimal hold.
Live Chat Support
Engage your online visitors through live chat and increase your conversion rate.
Respond to customers with complete & timely answers and increase your first contact resolution.
Without back office support most businesses would fail.
OCC is a U.S. based full service business process outsource (BPO) company with operations in Manila, Philippines. We’ve been in business since the year 2000 and specialize in customer service and support services for our clients. It is our goal to surpass our client’s expectations by attracting, developing and motivating a diverse workforce whose goal is to provide efficient & outstanding service, problem resolution, and cost-effective support services.
What We Offer
At OCC we train our agents to represent our clients and their customers with pride and integrity. Our comprehensive training and quality control programs ensure we answer your customer’s inquiries to your exact specifications. Our agents will have all of your system and/or product knowledge to consistently deliver an exceptional customer service experience.
StellaService “ELITE” Performance
OCC performs at ELITE service level, according to StellaService, and has been rated #1 in chat and email support as measured by this independent research firm based in New York City. One of our clients is sampled daily by the StellaService benchmark study and our performance is compared to approximately 150 U.S. retailers such as Sears, Amazon, Apple, Dell, Best Buy, Nordstrom, Abercrombie and other large retailers with an online presence. You may visit www.stellaservice.com to learn more about the StellaService metrics.