One Contact Center is a minority-owned Contact Center / BPO Company trusted by leading brands in providing Customer Service, Sales and Recruitment Process Outsourcing.

We differentiate ourselves in this space with our passion for people complimented with the latest innovation and technology in training, coaching and development to create breakthrough outcomes in Customer Experience.

With an average of 20% improvement in Customer Satisfaction, First Call Resolution, Sales and Average Handle Time, we improve brand loyalty and customer retention.

Robert Rugh Customer Service Manager

Over the past 3 years, OCC has been an important partner as we strive to offer greater value to our customers.OCC has been a valued partner which has grown right alongside iHerb.

George Sanders Bengal Marketing Group, LLC

One Contact Center has been truly a great asset to my marketing needs. Rulmel, Jeff, and Anna have exceeded my expectations. They are currently booking more appointments than I can handle and that's a great situation to be in. I highly recommend their services to anyone looking to grow their business. Thanks guys for all your efforts.

William Marsh Marsh Capital Management, LLC

Hi, my name is William Marsh, and I am the president of a busy insurance agency. One of the best resources in getting my business off the ground was my partnership with One Contact Center...

Brian Olow Advanced Energy Solutions

One Contact Center is a very effective company to use for setting appointments. They will listen and take note on what kind of campaign you are looking for.

Ashley Galmore, MBA Founder, Galmore Management and Consulting

Claire and the rest of the team at One Contact Center truly feel like they are a part of your company.

Monica Mitch CEO, Financial Consultant

One Contact Center online chat support services have simply transformed our business in what we do online and in person.

Tommy Mitchell Founder, Sales Strategy Academy

I had the honor of Claire at One Contact Center working with us personally! On day 1 their company has made a huge difference in our world at our business.

Jay Owner, All Star Kwik Dry

Hi my name is Jay and I have a cleaning company in Toronto Canada I am very happy with the service I've been giving in regards to generating leads and booking appointments for my cleaning company the customer service is very good and the sales rep is very good and I'm very pleased with the service I would highly recommend this service to other small businesses that are looking for new clients the customer service is fantastic and the details on note keeping is excellent.

Dan Stricklin 911 Security Cameras

I think you guys did a good job. You definitely work hard and you're consistent. I'm really pleased with the performance of the One Contact Center team. We enjoyed working with you.

Why Companies Trust One Contact Center

Award-Winning Technology and Innovations

We differentiate ourselves with Award-Winning Innovations in Training Simulations and Agent Performance Improvement Platform and Processes, documented to improve Voice of Customer, Sales, First Call Resolution and AHT by an average of 20% while reducing your overall costs.

Through our cutting-edge training technology and innovative coaching and development applications utilized by the best-trained and coached leaders in the industry, we are able to deliver exceptional customer experiences, boost customer loyalty and retention, supercharge brand image and reputation, and improve your business’s bottom line.

StellaService “ELITE” Performance

OCC performs an at Elite service level, according to StellaService, and has been rated #1 in chat and email support as measured by this independent research firm based in New York City.

One of our clients is sampled daily by the StellaService benchmark study and our performance is compared to approximately 150 U.S retailers such as Amazon, Apple, Dell, Best Buy, Nordstrom, Abercrombie and other large retailers with an online presence. You may visit www.stellaservice.com to learn more about StellaService metrics.

Our Value Proposition

START OF PROJECT

Up to 70% from your current US costs or 10% Philippine costs

3 TO 6 MONTHS

+/- Incremental 10% costs savings and incremental revenue through efficiencies driven by innovations in agent training, coaching and development.

6 + MONTHS

Incremental 2.5% to 5% savings on Volume Discount.