Our office building is highly secured and fully redundant in terms of power supply, data lease lines, and cooling system. We’ve never had a single day of downtime since our inception.

Call Center Services

As a growing business, it’s difficult to have someone available at all times or keep up with recruiting, training, and growing infrastructure and overhead costs. As a business owner, you may not have the time to answer every customer support phone call.

One Contact Center offers full service call center services. Your customers will always have the ability to get support when they need it 24-hrs. per day / 7 days a week.

Live Chat Support

Maintaining a live direct line of communication with your customers is vital to your business and shopper conversion. Unless you’re available to offer support, your clients may look elsewhere.

One Contact Center offers live chat support so you can focus on your overall business goals.

E-mail Support

E-mail is the preferred method of communication for millions of customers. Not everyone has the time to make a phone call and wait on the line. Many prefer to send an email to get the conversation going.

One Contact Center aims for first contact resolution and our email support is available around the clock. You’ll never miss an opportunity to address a customer’s concern in a timely manner.

Virtual Assistant Services

One Contact Center can be your in-house support department. This includes calendar management, data entry solutions, back office support and other virtual assistant related duties.

We will help you create the most efficient workflow possible leveraging today’s best technology. Our personalized solution will improve efficiency for your business right away.

Back Office Support

We put your best interest at the forefront!

Without back office support most businesses would fail. It’s critical that your everyday office environment runs as efficiently as possible.

Let One Contact Center be your in-house support department. We offer accounting, payroll preparation and other administration tasks for the small business owner. This includes website design, optimization and social media!