Our office building is highly secured and fully redundant in terms of power supply, data lease lines, and cooling system. We’ve never had a single day of downtime since our inception.

Call Center Services

One Contact Center provides inbound and outbound call center services. We offer our customers the best experience and care. We deliver excellent customer experience across multiple customer channels – phone, email, online chat, social media, and back office support.

We provide support in multiple languages connecting us with a variety of customers all over the world. Your customers will always have the ability to get support when they need it 24-hrs. per day / 7 days a week.

Live Chat Support

Why talk when you can chat? Maintaining a live direct line of communication with your customers is vital to your business and shopper conversion. Help your customers faster with live chat support to deliver excellent customer service.

One Contact Center offers live chat support so you can focus on your overall business by always keeping you connected with your customers.

E-mail Support

Wouldn’t it be great to provide your customers a guaranteed 2 hour reply to all their emails in multiple languages? The speed of response is just the beginning. We can provide email support for customer service, technical support, pre and post sales support.

One Contact Center aims for first contact resolution and our email is available around the clock. You’ll never miss an opportunity to address a customer’s concern in a timely manner.

Back Office Support

Do you want a much faster and more efficient way in doing business? We can support your business by helping reduce costs and boost productivity, so that you can focus more on the core components of your business. Let One Contact Center be your in-house support department. We offer accounting, payroll preparation and other administration tasks. This also includes website design, optimization and social media!