Outstanding Customer Experiences Delivered
Stella Service / Award Winning Customer Service
One Contact Center helped a client earn the Stella Service Elite award in 2015 and 2016. Not only that, we also secured and maintained the #1 benchmark ranking for service in live chat and e-mail support.
Back Office Support
For over 10 years we've provided mystery shopping projects for the likes of Verizon, State Farm, Burger King, Toyota, Chanel and many other major companies. We are proud of the fact that we were able to help them increase customer engagement levels turning prospects into loyal brand followers.
Inbound and Outbound Sales
OCC's top caliber of inbound and outbound sales agents are all PCI compliant, bringing our credit card chargeback rate to a stunning ZERO. All transactions are independently verified by our in-house billing department to ensure authenticity and validity.
Virtual Assistant Services
We have the capability to support many small companies and help them maximize productivity and profits, reduce internal cost while boosting their customer satisfaction by providing appointment setting, bookkeeping, temporary CPA's and virtual assistant services. In fact, we obtain regular referrals from existing clients which attests to the great job we do.
But don’t just take our word for it. Here’s what our customers have to say…
Over the past 3 years, OCC has been an important partner as we strive to offer greater value to our customers.OCC has been a valued partner which has grown right alongside iHerb.
Customer Service Manager
One Contact Center has been truly a great asset to my marketing needs. Rulmel, Jeff, and Anna have exceeded my expectations. They are currently booking more appointments than I can handle and that's a great situation to be in. I highly recommend their services to anyone looking to grow their business. Thanks guys for all your efforts.George Sanders
Bengal Marketing Group, LLC.
Hi, my name is William Marsh, and I am the president of a busy insurance agency. One of the best resources in getting my business off the ground was my partnership with One Contact Center...William Marsh
Marsh Capital Management, LLC
One Contact Center is a very effective company to use for setting appointments. They will listen and take note on what kind of campaign you are looking for.Brian Olow
Advanced Energy Solutions
Claire and the rest of the team at One Contact Center truly feel like they are a part of your company.Ashley Galmore, MBA
Founder, Galmore Management and Consulting
One Contact Center online chat support services have simply transformed our business in what we do online and in person.Monica Mitch
CEO, Financial Consultant
I had the honor of Claire at One Contact Center working with us personally! On day 1 their company has made a huge difference in our world at our business.Tommy Mitchell
Founder, Sales Strategy Academy
Hi my name is Jay and I have a cleaning company in Toronto Canada I am very happy with the service I've been giving in regards to generating leads and booking appointments for my cleaning company the customer service is very good and the sales rep is very good and I'm very pleased with the service I would highly recommend this service to other small businesses that are looking for new clients the customer service is fantastic and the details on note keeping is excellent.Jay
Owner, All Star Kwik Dry
I think you guys did a good job. You definitely work hard and you're consistent. I'm really pleased with the performance of the One Contact Center team. We enjoyed working with you.Dan Stricklin
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